James D. Memorial Chapel

If you are considering using this funeral home, I would advise you to be very careful. We used this business for my mother-in-laws final arrangements, and our family is quite upset by several things that happened. First of all, when we met with the funeral director to make arrangements, we were not offered a General Price List to look at, which I later found out is required by the Federal Trade Commission. The funeral director told us that my mother-in-law had told him while she was making arrangements for her son several years ago that she wanted a specific casket. We went ahead with what he suggested and picked a package that he offered us that would include this specific casket (this was also the only package he offered us). I was under the impression that there was some sort of pre-need arrangments made by my mother-in-law due to the fact that it seemed that everything had already been picked out, but found out from my father-in-law later that there was not. Also I realized later that the funeral director had mentioned that they were clearing out all of the caskets from the display room because they were remodeling it and were just going to have a wall of casket corners to order from. It makes me sick to think they may have lied to my elderly father-in-law, right after losing his wife, about what her wishes were so that they could get rid of old inventory. What's worse, after the funeral, the procession followed the hearse to the cemetery. When everyone arrived at the cemetery it was apparent that no one had opened the grave. The funeral director explained to my father-in-law that the man that was supposed to open the grave was at the hospital with his sick wife and not able to do it. He told him that we would have to bury her the next Monday. Let me also mention that my father-in-law had to call the funeral home 4 times on Monday to get someone to meet him there and take her to the cemetery. Keep in mind that we made our arrangements on a Monday for a Saturday funeral. There was more than enough time to work this out. When we spoke directly with the cemetery they told us that if they had notice from the funeral home they would have had a back up person come open the grave. I just feel that they did a very unprofessional job with this, and considering you only have one chance to say goodbye, it's not worth the risk of letting someone mess it up.